Shipping Policy

We ship readymade products within 1 day of your order. Customized products are usually shipped by 2-3 weeks from the date of order. Once the product is shipped, it will take 24 to 48 hours to receive the product.

Domestic Shipping

We offer free delivery within the United Arab Emirates. For security purposes, all deliveries must be made to a physical address such as a home or business address and not a P.O. Box.

International Shipping

All international orders are shipped by courier and are securely packaged and insured for their full value while in transit from Dhakan Jewellers LLC. to your final address. For security purposes, all deliveries must be made to a home or business address and not a P.O. Box.

Shipping and insurance charges depend on the country of delivery and the value of the item(s) purchased, and will be included within the total bill issued to you by Dhakan Jewellers LLC. (please consult our sales team for these charges). Customs, duties and taxes levied or charged by your country of residence are your responsibility. To avoid any unexpected charges, please contact your local customs office prior to placing an order.

If you need to ship the item back for any reason, including but not limited to warrantied repairs, resizing, engraving or exchanging, our team can recommend
a secure shipping option. Unfortunately due to the high costs associated with shipping and insuring fine jewellery, Dhakan Jewellers LLC. cannot bear any shipping
expenses.

Packaging

All of our jewellery comes neatly packaged in our beautiful white and pink branded wooden boxes along with a copy of your invoice, diamond certificate (if a certified diamond was ordered), lifetime warranty certificate and a quality assurance guarantee.